Instagram
is a mobile photo editing and sharing app that saw its user base
explode from 15 to 80 million since Facebook acquired the company back
in April.
But even before the acquisition, many savvy brands had
joined the platform—especially retail brands with stunning visual
content. Clothing, media, and design-based brands were a natural fit for
both the platform technology and Instagram’s early adopter user base.
However,
unlike Facebook or Twitter, Instagram doesn’t have business-specific
profiles, built-in visibility or engagement metrics, or paid advertising
options.
So why are brands rushing to join yet another social network? Here’s why:
Instagram is both a photo editing tool and a social network
By
keeping it’s focus limited to photos, Instagram has carved out a unique
space in the social media sphere. In essence, the genius is in its
simplicity, especially when so many social platforms continue to bloat
with additional features and functionality. The app has commonly used
social actions built in—post, like, comment, follow, unfollow, etc.—so
using the community aspects of the platform feel familiar.
The other side to this app is its ability to turn almost any photo into art by using filters and other tools.
Anecdotally,
I’ve noticed that most users follow between 50 and 250 users. I think
this is a sign of social media maturity—folks are learning from their
experiences on Facebook and Twitter that following too many accounts is
overwhelming.
But Instagram’s technology helps you easily create stunning images that you can easily share on your other social networks.
Both
Facebook and Twitter have optimized how photos are displayed on these
platforms and you can share directly from Instagram to those platforms
(as well as to Tumblr, Foursquare, Flickr, and email) automatically or
by individual selection.
Instagram is about visual storytelling
Both
the way the platform works (the technology) and the way most users
approach the platform (the user experience) allows brands to employ
visual storytelling that has more continuity and artistic value than
other platforms.
With the absence of advertising (or even
clickable links in captions or comments), business uses for an Instagram
profile begin and end (for now) with awareness and branding. However, a
few images that encapsulate a brand moment in a second or two is much
more impactful than lines and lines of copy—no matter how brilliant the
writing is.
Instagram is the perfect storm of mobile and image-based technology
Instagram
combines two of the most powerful forces in the social technology
market—mobile and photo sharing—to create a platform that truly offers a
unique value proposition. Brands with an Instagram presence can take
advantage of that intersection where users are focusing their attention.
Here are six tips to help you get the most out of this tool:
1. Use images to tell a story, not blast your branding
If
you sell a product or service, make sure the images you use are about
the experience of using the product or service, and not a product
placement ad.
Starbucks is an example of a big brand that does
this well. Sure their photos show lots of Starbucks cups, but their
photos also tell a story—the focus is always on what the person is doing
while enjoying their coffee—on the beach, reading a book, etc.
There’s
not a lot of tolerance for marketing that’s obviously marketing on
social in general, and I would argue less so on Instagram. Keep it
subtle and keep the focus on the experience or emotion your Instagrams
project.
2. Most photos fall into two categories: beautiful imagery or humor
Make
sure your Instagram photos fall into one of these categories. Generally
a humorous photo needn’t be beautiful as well. Most users aren’t
posting all their random party pics to their Instagram stream and brands
should exercise similar constraint. Photo albums in that vein are for
Facebook. Think of your Instagram photos as high value/low volume.
3. Don’t post too often
A
general rule, don’t post more than three photos in a row or once every
three hours. If you post more often than that, you run the risk of
hogging your users’ feed. And don’t automatically share your Instagram
photos to all your networks—editorially select and customize each one
for the appropriate platform.
And remember, you can use apps like
PicFrame
to include several snaps in one Instagram. Just be sure the images are
related and the impact is magnified (rather than splintered) when you
use a collage.
4. Choose an account name that’s the same as your Twitter handle
Having
the same Instagram account name and Twitter handle serves two purposes.
One—your profile will be easily recognizable and easy to find. And
two—if you are tagged by another user in a caption and that photo is
shared on Twitter, that tag will link to your Twitter profile. It
ensures that tagging makes sense when an Instagram photo is shared on
other networks.
5. Use hashtags, but don’t be creepy about it
Like
on Twitter, hashtagging photos enables discovery of your profile by
users outside of your primary connections. You can use the search
functionality on the app to find out which hashtags are often used. Like
on Twitter, hashtagging Instagram photos by event, geolocation, or
subject matter is a good idea.
Other hashtags people tend to use
on Instagram are filters and colors. Hashtags tend to be somewhat
limited on Twitter due to the character length limitations. Because
Instagram doesn’t have these limitations, this has encouraged some users
and brands to stuff Instagram captions with every hashtag imaginable.
Don’t do this—it looks like you’re trying too hard. Even worse, it makes
you look like a spammer.
6. Set up an account on a web-based viewer
Instagram’s
focus continues to be all about the mobile experience, but the app
recently added the ability to view individual photos on the web through a
shareable link. This feature allows your Instagram stream to not only
be seen by those not using the app, but allows those who do have an
account to like and comment on a shared photo right from the web.
However, using a separate web-based viewer can help you manage your
presence and track your progress.
Using Instagram’s API, these
tools recreate your feed on a webpage, so you can view multiple photos
at a time (without scrolling) on your computer. Most often you can make
the same actions (liking, commenting, searching, tagging, etc.) on these
web viewers that you can make on the mobile app. My favorite tool is
Statigram—they even have a few basic metrics, comment notifications, and an Instagram campaign toolkit.